Course Outline

Business Basics

This is a typical 1 day course is split up into 5-10 minute lessons so you can follow the outline in sequence or jump to the topic you want to learn about. Remember to practice your new found skills. This will help to reinforce the learning and retain your skills.

Time Management
Lesson not Started  Where Does the Time Go?
Lesson not Started  Get Your Desk Organised
Lesson not Started  Create More Hours in a Day
Lesson not Started  Time Keeping
Lesson not Started  Multi Tasking
Lesson not Started  Time Management Quiz

Telephone Skills
Lesson not Started  Prepare Before Making that Call
Lesson not Started  Telephone Etiquette
Lesson not Started  Project a Professional Image
Lesson not Started  Handling Difficult Calls
Lesson not Started  Your Voice Matters
Lesson not Started  Telephone Skills Quiz

Communication Skills
Lesson not Started  You Cannot not Communicate
Lesson not Started  Methods of Communication
Lesson not Started  Listening Skills
Lesson not Started  First Impressions Count
Lesson not Started  Questioning Skills
Lesson not Started  Be Assertive
Lesson not Started  Communication Skills Quiz

Body Language
Lesson not Started  Background Principles
Lesson not Started  Posture
Lesson not Started  Head & Face
Lesson not Started  Eye Contact
Lesson not Started  Energy & Movement
Lesson not Started  Use of Space
Lesson not Started  Hands & Arms
Lesson not Started  Confidence & Enthusiasm
Lesson not Started  Spin the Wheel Quiz

Writing for business
Lesson not Started  Getting Started
Lesson not Started  Write with Style
Lesson not Started  Writing Business Letters
Lesson not Started  Writing Emails Structure
Lesson not Started  Benefits & Pitfalls of Emails
Lesson not Started  Business Quiz